Help-Desk

OneOrZero Helpdesk

The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package that is coded in PHP and uses MySQL for the backend.

RT: Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

Horde::Whups

The Web Horde User Problem Solver, besides being a contrived acronym, is a ticket-tracking system that aims to be very flexible as well as integrated with Horde's Chora application and other relevant bugs/ticketing/tracking aspects of Horde.

Mozilla::Bugzilla

Bugzilla is a bug tracking system, server software designed to help teams manage software development. Hundreds of organizations across the globe are using this powerful tool to get organized and communicate effectively.